Troubleshooting Steps

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1. If the printer clips the edge of your printout, then you may need to adjust the margins in your Web browser. One common way to fix this is to click “Page Setup” or “Document Setup” (usually found under the “File” menu of your Web browser) and then reduce your margins.
   
   
2. If you’re having trouble opening an article, one of several issues may be at play:
   
   
   • If you wish to read beyond the brief summary provided by Generous Giving, you may need to register (free) with the article’s publisher or subscribe (online payment required) to their Web sites in order to read the full text. Because the Generous Giving Research Library is a free service that catalogues articles from various outlets, we do not necessarily own full rights to these articles. In many cases, the full text of these articles are housed on other Web sites unaffiliated with Generous Giving that require users to register or subscribe. A good example of this is The Wall Street Journal, which only allows paid subscribers to read the full text of articles. Generous Giving has no control over these restrictions and/or fees, nor do we profit from them in any way.
     
     
   • You may need to download the free software Adobe Acrobat Reader, particularly if you are trying to open a Web address that ends in the letters “PDF”.
     
     
   • If the article seems to have been “reshelved” or moved to a different address, then you may need to report the broken link to us. We will make every effort to restore that link and get back to you with the new link.
     
     
   • From time to time, access to a Web site that houses a particular article may be disrupted for a period of time. The Internet is used by millions of people, and these disruptions are common yet impossible to anticipate. There is nothing that can be done except to wait patiently and try again in a few hours.

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1. In most cases, a technical problem is a sign that you are using old browser software that has not been updated. Check to see that your software meets our minimum browser and system requirements.
   
   
2. In the rare instance in which Generous Giving’s server is busy or down (e.g. heavy traffic, maintenance), access to this Web site may be disrupted for a period of time. The Internet is used by millions of people, and these disruptions are common yet impossible to anticipate. There is nothing that can be done except to wait patiently and try again in a few hours.
   
   
3. If you are having trouble uploading your ministry’s logo in step 4 of the organizational profile, then you must resize your image to a 160-by-160-pixel square. Resave the image as either a GIF, JPG or PNG file. Finally, upload the new image.
   
   
4. Many common issues can be resolved by reading short answers to Frequently Asked Questions.
   
   
5. Check to see that your computer is still connected to the Internet via telephone line or high-speed cable.
   
   
6. Click the “Refresh” button on your browser and try again. Sometimes momentary glitches will resolve themselves the second time around.
   
   
7. Click the “Back” button on your browser and try again.
   
   
8. Sign out of the Marketplace and sign in again.
   
   
9. Close all your open Web browser windows. Open your browser again and navigate back to the Marketplace and try again.
   
   
10. Restart your computer.
    
    
11. Please report abuse or suspicious behavior on the Marketplace. Our staff will review your concerns and react in a prompt and appropriate manner.

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